Aircall invoices are in the Billing tab of the Aircall Dashboard, in the Invoices table. Each row has a Download PDF button for the invoice and an Excel icon for its usage report. Only users with Owner permissions can open the Billing section.
Reading the invoices table
Every row shows the document reference number, the issue date, the type (invoice or credit note), the amount and the status: Open, Paid in Full, Unpaid or Applied. A partly paid invoice still displays its full original amount. Credit notes sit in the same table as invoices.
The usage report for reconciliation
Click the Excel icon at the far right of a row to download the CSV usage report for that invoice. It lists the calls, SMS and MMS, WhatsApp messages and Voice AI usage billed on it, with billed minutes already rounded to match. Aircall says the data under Analytics or Analytics+ is raw and does not match invoices. Usage reports stay available for 90 days, after which Customer Support provides them.
Which period an invoice covers
Usage is billed for the previous cycle. An invoice issued on May 14, 2025, for example, covers calls made from April 14 to May 13, 2025.
Payment reminders and overdue invoices
A red banner on the Dashboard means a payment problem. Aircall then sends a sequence of reminder emails, ending with account termination. Reminders and invoices go to the recipients set under My company, Billing, Send invoices to, which only Owners can edit. After a card is updated, open invoices are charged automatically and the banner clears within 15 minutes. Direct debit payments retry on their own and can take up to 10 business days to reach Aircall. Bank transfers must match the bank details printed on the invoice. Automatic payment does not replace the invoice, which stays the record to file.
Aircall invoices with their usage attached
Since the usage report disappears after 90 days, it pays to save it with the invoice each month. Connect an Owner login and our AI agent downloads both from the Billing tab with bill fetching. Add a email receipt capture address to Send invoices to and each PDF is filed on arrival, with VAT or sales tax kept for your tax receipts.
Have receipts like this captured for you
- Bill fetchingInvoices that only live on vendor portals, downloaded on a schedule and passed to accounts payable while there's still time to approve them.Learn more
- Email receipt captureConnect Gmail, Outlook, Zoho Mail or IMAP. Automatically collect receipts and invoices from the folders you choose, including Archive and Spam.Learn more
- Tax receiptsA tax receipt organizer that sorts medical, childcare, donation and tuition receipts by category as they come in and keeps a running total all year.Learn more
Frequently asked questions
Sources
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