Princess Auto can look up a lost receipt. Any purchase made online, through the National Call Centre, or in store when you give your name and phone number is tied to your account, and staff can find it to process a return or exchange. For online orders, the email order confirmation holds every detail, and signing in shows your full order history.
How the receipt lookup works
Princess Auto links purchases to the name, mailing information, phone number and email address you've provided. If you misplace the receipt when returning or exchanging something, the store looks up your information and the matching purchase. In store, the link depends on you giving your name and phone number at checkout. Make it a habit, and have your team use the same business details.
Copies of online orders
Asked how to obtain a copy of an order, Princess Auto points to the email order confirmation, which contains all the details. If you can't find it, check the junk folder or your online account, or call the National Call Centre at 1-800-665-8685, which can locate the order. The Order Status page gives an update from your email address and order number, and signing in opens your full order history. A shipping email with the tracking number follows once the order leaves.
Business Credit Accounts and PO numbers
Businesses can apply for a Princess Auto Business Credit Account and use it to buy online. Princess Auto's guide to online purchasing sets it up this way:
- Call the National Call Centre to confirm your email is linked to the account, the account is open and what your credit balance is.
- On the website, click forgot password with that email and set a password from the link you receive.
- Log in: your business name and default store appear.
- At checkout, choose to pay with your Princess Auto Account and enter the account information.
If your application requires purchase order numbers, fill in the PO Number field on every order. Princess Auto verifies it and the phone number before shipping, and missing details delay the shipment. Questions about the credit account go to the Accounts Receivable team.
Returns and the ROYAL SERVICE Promise
Under its ROYAL SERVICE Promise, Princess Auto commits to repair, replace or refund any product until you're satisfied, and it accepts returns at any of its stores. Ammunition is the exception: those sales are final. If something you bought goes on sale within 30 days, call the National Call Centre for a price adjustment.
GST/HST on business purchases
The CRA requires the supplier's GST/HST registration number on documents supporting an input tax credit for purchases of $100 or more, and your name and a description of the goods from $500. An itemized receipt or invoice does that job. A card statement doesn't.
Princess Auto receipts in one place
The lookup rescues a return, but your books still need each receipt on file. Connect your princessauto.com account and our AI agent signs in and saves each online order from your order history through bill fetching. Order confirmations are filed from your inbox by email receipt capture, and receipts printed at checkout go into the Smartbills app with one photo.
Have receipts like this captured for you
- Bill fetchingInvoices that only live on vendor portals, downloaded on a schedule and passed to accounts payable while there's still time to approve them.Learn more
- Email receipt captureConnect Gmail, Outlook, Zoho Mail or IMAP. Automatically collect receipts and invoices from the folders you choose, including Archive and Spam.Learn more
- Receipt scannerCapture receipts with your iPhone or Android. Smartbills extracts merchant details, dates, line items and taxes.Learn more
Frequently asked questions
Sources
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