For a BMR online order picked up in store, the official invoice is handed to you at pickup. Until then, the confirmation email showing your order number serves as official proof of purchase. A BMR.ca customer account keeps your online shopping history. For purchases made at the store counter, BMR's official pages describe no receipt lookup or reprint.
Confirmation first, invoice at pickup
BMR emails a confirmation within minutes of your order, then a second message when the order is ready for pickup. Wait for that one, go to the online order pickup counter near the front of the store with photo ID, and leave with the official invoice. You have 10 days after the ready email to collect.
A detail worth knowing before you reconcile: when part of an order comes from the store and part from BMR's distribution centre, the invoice may show two amounts. Items shipped from the distribution centre take about seven to ten business days to reach the store.
Your BMR.ca account
An account isn't required to order online, but it lets you track order status and view your online shopping history. The ID and password of your BMR 360 card don't work on BMR.ca: create a separate customer account. Parcel orders travel by Purolator, and the tracking number arrives by email when the order is ready to ship.
Contractors at BMR
BMR PRO offers a dedicated counter, reserved parking, estimators for contractors, special orders and several truck delivery options, across nearly 300 points of sale in Quebec, Ontario and New Brunswick. The Elevation 360 program earns contractors one point per dollar spent, and its promotions refer to purchases charged to a contractor expense account. BMR's site describes no online access to that account's statements, which leaves your store as the place to ask.
Returning an online order
Online orders can go back to the nearest participating store within 30 days of receiving them, and a missing, broken or defective product must be reported within 3 days. An order picked up in store can only be returned in store. Materials such as lumber, drywall, insulation and roofing go back to the store where they were bought.
For a courier return, use BMR's return request form or call 1-888-504-0247 with your order number, your invoice number and the reason. Refunds take 2 to 3 business days after a store return and 7 to 10 after a Purolator package ships. Used products, products without their original packaging and tinted paint aren't refundable.
Keep the invoice for tax credits
For GST/HST input tax credits on a purchase of $100 or more, the CRA requires the supplier's registration number on your document. Collect the official invoice at pickup instead of relying on the confirmation email, and in Quebec look for the QST number on it as well.
BMR paperwork without the shoebox
Each BMR order leaves two trails: emails in your inbox and a paper invoice from the pickup counter. Email receipt capture files the confirmation and ready-for-pickup messages. A photo of the official invoice in the Smartbills app records its items and taxes, and both end up on your expense reports.