How to download DocuSign invoices

Opening an invoice

1. Open Admin.
2. Under Account, choose Plan and Billing (on some accounts, Subscription and Billing).
3. In Billing History, select the transaction number. The invoice opens as a PDF to save or print.

Requesting a copy

Administrators can also ask for a copy through the web form on DocuSign's Get Support page.

Adding a VAT or GST number

Administrators add the number under Admin, Plan and Billing, Update Payment and Tax Details, in the tax information field. In the EU, a valid VAT number means DocuSign does not charge VAT; in the UK the reverse charge applies. Customers on plans bought directly from DocuSign's sales team send VAT or GST updates by email or through a support case instead.

US tax exemptions

Customers on direct plans submit exemption certificates through DocuSign's certificate collection link or to its tax-exempt team. Web-plan customers open a support case instead.

Professional services invoices

Invoices for professional services are in the Subscription Center: open Invoices, then the three-dot menu on the invoice, and choose Download Invoice.

Corrections

Invoices are static. A change to the account after an invoice is issued does not update it, and only DocuSign Support can regenerate an invoice with new details.

DocuSign invoices collected without the admin

Since only the account administrator can open invoices, finance usually has to ask for each one. Connect the administrator login once and our AI agent signs in after each billing period and saves the invoice from Billing History with bill fetching. DocuSign's billing emails can be filed by email receipt capture, and subscription tracking shows when the envelope plan renews.