For an order placed on ashleyfurniture.com, sign in to My Account and click Order History, or use the emailed order confirmation, which carries your invoice and item numbers. Guests can look an order up with the confirmation number, email and billing ZIP code. A purchase made in an Ashley store is a different matter: each store sets its own return policy, and its phone number is printed on your receipt.
Order history lookup for online orders
- Sign in to My Account on ashleyfurniture.com.
- Open Order History under Manage Account.
- Pick the order to see its details and status.
Status tracking starts about 15 minutes after you order. As a guest, hover over My Account, click Order Status and enter the confirmation number from your email with your email address and billing ZIP. Guests can also call Ashley customer care at 866-436-3393 with the same three details.
Receipts from an Ashley store
Ashley stores are run either by independent owners or by Ashley Global Retail, and both kinds set their own return and exchange rules. Check the terms you were given at purchase, which may be printed on the back of your receipt, and call the store whose number appears on it. Ashley's website cannot process those returns.
When Ashley asks for the invoice number
- Replacement parts: customer care wants the item number and the invoice number, both found on the emailed order confirmation or invoice.
- Protection plans sold through GBS: a claim needs your sales receipt and the pre-registered plan document, then a call to GBS Enterprises at 1-877-800-2080.
Online returns: 30 days, never in a store
Standard Shipping items can be returned within 30 days of delivery by contacting Guest Experience, and return shipping or pickup fees may apply. Items bought online cannot be returned in stores. White Glove and Doorstep Delivery pieces cannot come back unless damaged or defective, and that has to be reported within three business days of delivery. Final sale, clearance, special orders and personalized items are excluded, and mattress returns fall under the manufacturer's warranty.
Sales tax and tax-exempt buyers
Online orders are taxed at the rates for the delivery destination, and the tax can include shipping and processing. Ashley cannot process tax-exempt orders online, but many Ashley Store locations sell tax exempt to organizations and resellers.
Ashley receipts for furnished rentals and offices
A landlord furnishing units or a business fitting out a lobby will need the Ashley invoice long after delivery, for depreciation, a protection plan claim or a missing bolt. Email receipt capture stores each Ashley order confirmation and invoice from your inbox, bill fetching has our AI agent sign in to your Ashley account and save the orders in Order History, and the Smartbills app keeps a photo of a store receipt, back side included.
Have receipts like this captured for you
- Email receipt captureConnect Gmail, Outlook, Zoho Mail or IMAP. Automatically collect receipts and invoices from the folders you choose, including Archive and Spam.Learn more
- Bill fetchingInvoices that only live on vendor portals, downloaded on a schedule and passed to accounts payable while there's still time to approve them.Learn more
- Receipt scannerCapture receipts with your iPhone or Android. Smartbills extracts merchant details, dates, line items and taxes.Learn more
Frequently asked questions
Sources
Steps checked against these pages on the date above. Menus change; if a label differs, the page linked here is the one to trust.
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