How to get an Air Transat receipt

The confirmation email

Air Transat's conditions of sale say that once the check-out procedure is complete and payment in full is received, you get an email confirming the booking has been accepted and summarizing the details of your flights. Keep it: it's your proof of purchase, with the 6- to 8-character booking number. Prices are quoted per person, in the currency shown on that purchase confirmation.

Manage my booking

On airtransat.com, Manage my booking lets you retrieve your e-documents and e-tickets, check in online and manage inflight services. To open a booking, enter the first and last name, the confirmation number and the departure date. The same page is where you add Option Plus, extra baggage, seat selection or a Bistro pre-order, make a travel payment, or change or cancel the trip. Each paid add-on is a separate charge worth keeping a record of.

How you paid

Bookings on the website and by phone are paid by debit or credit card only. Your card statement shows the charge, while the confirmation email is the document that summarizes the flights you paid for.

Unused tickets and refunded taxes

If a ticket goes unused and is no longer valid, Air Transat's conditions say you can get back the individualized taxes and fees shown as such, but not fuel surcharges or other carrier surcharges. The refund is made within 30 days of the request. A request filed online through the Request for a refund of taxes form is free, while one sent by mail can carry a fee of up to 20% of the amount refunded.

Cancelling within 24 hours

A flight booked online can be cancelled through Air Transat's form within 24 hours of purchase, as long as departure is more than 7 days away.

Booked through an agency

If you bought through a travel agency, the agency issues the trip invoice. Ask it for the itemized document with taxes and fees. Cancelling a booking made through an agency also goes through your travel agent.

If a document is missing

Call Air Transat customer service at 1-877-872-6728 with your booking number.

An Air Transat trip on one report

The booking confirmation and e-tickets come by email, where email receipt capture picks them up with each tax and fee line. Hotel folios and taxi slips from the same trip can be photographed in the Smartbills app, and everything lands on one expense report.