How to get a WebstaurantStore invoice

My Orders: the invoice lookup

Every order on a registered account is listed in My Orders with both invoice buttons. Email Invoice is handy for sending a copy straight to the person who pays the bills. Guest buyers cannot do this themselves and have to ask support.

Check, wire and ACH orders

Choose Alternative Payment on the Review & Payment screen. The order goes on hold and you receive an email with an invoice and payment instructions. Do not pay before placing the order. Checks are processed on Tuesdays and Thursdays and held 5 business days to clear, unless certified. Returns on these orders are refunded as store credit.

Tax exemption

WebstaurantStore collects sales tax on orders shipping to a long list of states, from Alabama to Wyoming, plus Washington DC and Puerto Rico. If you are tax exempt and ship to one of them, open your My Account page and select Upload Tax Exempt Form. The form is reviewed before it applies to your orders.

Delivery receipts on freight orders

Common carrier shipments come with a delivery receipt you sign at the door. If anything is missing, note it clearly on that receipt before signing, keep your copy and contact WebstaurantStore within 1 business day. Signing a clean receipt means accepting the shipment as delivered.

WebstaurantPlus subscriptions

WebstaurantPlus is billed monthly per shipping address. Manage it on the WebstaurantPlus tab of your account page, where you can change the payment method, check renewal dates and cancel. There are no partial refunds for mid-month cancellations.

WebstaurantStore invoices captured on arrival

With two invoice emails per order, the shipped one is the version to keep. Route them to email receipt capture and duplicates are matched to the same order. Our AI agent can also sign in and download invoices from My Orders through bill fetching, ready for tax receipts.