If you bought Webex on webex.com, your invoices are in User Hub. Sign in at user.webex.com, open Billing, select Billing information, and click the download icon next to the invoice. Billing administrators can also check order history there, with the order number, order date and payment status.
Downloading from User Hub
- Go to user.webex.com and sign in.
- Open Billing, then Billing information.
- Click the download icon beside the invoice you want.
Who the charge comes from
Two merchants invoice Webex customers worldwide: Cisco Systems and Verifone. On a Meet plus Call plan billed by Cisco Systems, the Meet licenses are charged to the card on file by Cisco Webex or Cisco Systems, while Call plan licenses and international calling are charged by BroadSoft Adaption LLC. That explains two card lines for one Webex subscription. A Starter plan billed monthly through Verifone shows a single prepaid charge for the next month of premium Meetings.
Prepaid licenses and calling usage
Plans, licenses and phone numbers are prepaid. International calling is billed after you use it, which means the calling line on an invoice covers an earlier period than the licenses. Porting phone numbers to Webex carries no extra charge.
Paying a Webex invoice
Accepted payment methods are shown in the shopping cart when you enter billing details, including Visa, Mastercard, American Express, Discover, Diners Club International, PayPal and Apple Pay. Invoice customers can pay by check to the remittance address on page 1 of the invoice, or by EFT, ACH or wire using the bank details on the same page. Those options do not apply to plans bought on webex.com, which are charged to the card on file. Even when the card pays automatically, the downloaded invoice is still the document to keep for your books.
Webex charges matched to their invoice
Two merchants on one bill make Webex card statements hard to reconcile. Connect the User Hub login and our AI agent downloads every new invoice with bill fetching, ready to match against the Cisco and BroadSoft card lines. Forwarded invoice emails go to email receipt capture, and a host who paid personally submits the plan on an expense report.
Have receipts like this captured for you
- Bill fetchingInvoices that only live on vendor portals, downloaded on a schedule and passed to accounts payable while there's still time to approve them.Learn more
- Email receipt captureConnect Gmail, Outlook, Zoho Mail or IMAP. Automatically collect receipts and invoices from the folders you choose, including Archive and Spam.Learn more
- Expense reportsExpense report software that attaches the receipts for you, works out mileage, routes the approval and shows each employee when they'll be paid back.Learn more
Frequently asked questions
Sources
Steps checked against these pages on the date above. Menus change; if a label differs, the page linked here is the one to trust.
Related guides
More guides like this2 min read
How to get a GoTo invoice
Where GoTo Connect invoices are in GoTo Admin and GoTo Admin Classic, which role you need, what the TIB and call detail files are, and how to pay an open invoice.
2 min read
How to get a Dialpad invoice
Where Dialpad invoices are in the Billing Summary, how term and credit card invoices differ, how to add a note to an invoice, and how to update payment or billing contacts.
2 min read
How to get an Aircall invoice
Where Aircall Owners download invoice PDFs and usage reports, which period each invoice covers, who receives payment reminders, and how to fix an overdue invoice.