NAPA Auto Parts hands you a printed receipt at the counter. For a walk-in purchase, that receipt is the record of the part, its price and the tax, and it's what a warranty claim or a return usually starts with.
In-store purchases: there's no way to look them up later
NAPA's help pages don't describe a way to look up or reprint a walk-in receipt after you leave. Take the receipt at the counter and keep it, or photograph it before you drive off. Part warranties can run for years, and thermal paper fades long before that.
What NAPA Rewards shows
If you give your NAPA Rewards number at the counter, the bottom of the receipt confirms the points you earned, and you can check your rewards account at NAPACanada.com/rewards. The rewards account tracks points; it isn't a replacement for the itemized receipt. For anything else about an account, NAPA Canada's customer service is at 1-866-438-6272, weekdays from 8 a.m. to 5 p.m. Eastern.
Business and fleet accounts
A shop or a fleet that buys on account at a NAPA store deals with that store for invoices and statements. If an invoice is missing, ask the store that holds the account for a copy, with the date and amount of the purchase.
Online orders
For a part ordered online, the order confirmation sent to your email is the receipt. Search your inbox for NAPA, including Spam and Promotions, and sign in to the account you ordered with to see the order.
Parts as business expenses
Parts for a work vehicle are a business expense, and the receipt has to show the part, the date and the tax. In Canada, a receipt of $100 or more also needs the store's GST/HST registration number to support an input tax credit, and in Québec the QST number as well.
Keep the receipt the moment you get it
Since a counter receipt can't be found again, photograph it in the Smartbills app before you leave: it's read into the part, the price and each tax line. Online order confirmations reach your inbox, where email receipt capture files them on its own.