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AutoZone receipts and warranty claims

By

Founder & CEO, Smartbills

2 min read

Receipts and invoices

AutoZone handles warranties a little differently from a plain receipt. According to its terms, when you buy a covered part your warranty information is entered automatically into AutoZone's national warranty database, and a warranted part can be returned to any AutoZone store.

How long parts are covered

Coverage varies with each part. Many Duralast parts carry a Limited-Lifetime Warranty, shown on the product page and on the receipt. For a battery, the warranty runs to the end of the period printed on your receipt and expires when you sell or transfer the vehicle. To check a specific part, look it up by part number on AutoZone's site or read the receipt.

Lost receipt: what AutoZone can look up

Because warranty information is recorded at purchase, ask the store or call AutoZone Customer Support at 800.288.6966 with the date, the store and the part. AutoZone also reserves the right to limit returns and exchanges regardless of receipt. That leaves the receipt as your strongest proof. Keep it, or photograph it at the counter.

Parts as business expenses

For an expense claim or a sales tax credit, the itemized receipt shows the part, the date and the tax. A card statement shows only the total.

Keeping the battery receipt readable

An AutoZone battery warranty ends on the date printed on the receipt, and a slip left in a glovebox can be blank by then. Photograph it in the Smartbills app at the store: part, price, tax and date are kept together for a future claim. AutoZone orders confirmed by email are picked up by email receipt capture.

Have receipts like this captured for you

Frequently asked questions

Yes. AutoZone's terms say warranty information is entered into its national warranty database when you buy a covered part, and the part can be returned to any AutoZone store.

Until the end of the period printed on your receipt. It expires if you sell or transfer the vehicle.

AutoZone Customer Support at 800.288.6966, with the date, the store and the part you bought.

AutoZone's terms do not mention an online receipt lookup. Warranty details are recorded when you buy a covered part. Ask the store or call AutoZone Customer Support at 800.288.6966 with the date, the store and the part.

Sources

Steps checked against these pages on the date above. Menus change; if a label differs, the page linked here is the one to trust.

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