To see a ReadyRefresh invoice, log in at ReadyRefresh.com with the Login button at the top right, select Billing in the left menu and open the Invoices tab. Accounts are set to Paperless Billing by default, which emails each invoice to the address on the account. ReadyRefresh is the delivery service of Primo Brands, and Primo Water and Crystal Springs delivery customers now manage their accounts on the same platform.
The Invoices tab
Every invoice for the account is listed under Billing, then Invoices. Invoice reminders, delivery notifications and promotional emails are set separately, in Notification Preferences under Settings. Choose there which of those emails reach you.
Paperless or paper invoices
Paperless Billing is the default and gets the invoice to you fastest. You can ask for invoices by US mail instead, but ReadyRefresh may charge up to $6.00 for each paper invoice.
Paying and automatic payments
Recurring delivery accounts pay through automatic payments by credit or debit card, ACH or PayPal, charged after delivery (ACH applies only after the first payment). Amounts vary with what was delivered in the billing period, and surcharges and fees may apply. For a one-time payment, use the website or the mobile app, or call 1-800-4-WATERS for the automated line or an agent. Checks and money orders are payable to Primo Brands, at the address on your invoice. Automatic payments still generate an invoice, and the invoice is what to file.
Primo Water and Crystal Springs customers
Primo Water delivery customers are being moved to this platform in phases by delivery branch. Their invoices now carry the Primo Brands and BlueTriton Brands names in a new format, and an account may receive more invoices than before when it has several delivery locations. E-invoice customers switch to a PDF emailed invoice, sent to the one email address authorized on the account. Commercial customers may need a new W-9 matching the remittance name on the invoice. The Crystal Springs website's login also leads to ReadyRefresh.
If a bill looks wrong
Tell ReadyRefresh within thirty days of the first bill showing the problem, and pay the parts not in question by the "pay by" date. Invoices unpaid 30 days after billing may get a late fee. Billing and address changes cannot be made online; call 1-800-4-WATERS.
Water delivery invoices for every location
Offices with several delivery points now get several invoices. Email receipt capture reads each paperless ReadyRefresh invoice as it arrives. With your login, our AI agent pulls any missing ones from the Invoices tab through bill fetching, and water spend per site shows in reports.
Have receipts like this captured for you
- Email receipt captureConnect Gmail, Outlook, Zoho Mail or IMAP. Automatically collect receipts and invoices from the folders you choose, including Archive and Spam.Learn more
- Bill fetchingInvoices that only live on vendor portals, downloaded on a schedule and passed to accounts payable while there's still time to approve them.Learn more
- Expense reportsExpense report software that attaches the receipts for you, works out mileage, routes the approval and shows each employee when they'll be paid back.Learn more
Frequently asked questions
Sources
Steps checked against these pages on the date above. Menus change; if a label differs, the page linked here is the one to trust.
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