Pet Valu keeps online orders in your account: log in, click your name at the top of the page, choose Manage Your Account, then Order History. In-store purchases are not there. Pet Valu's FAQ says you can only see online orders in your online account history. The paper receipt from the store is the record to keep.
Order History, the lookup for online orders
- Log in to Your Account at the top of petvalu.ca.
- Click your name, also at the top of the page.
- In the pop-up, click Manage Your Account.
- Click Order History.
Checked out as a guest? Use Track your order at the bottom of the page and enter the order number and your billing postal code.
No order confirmation email
Check your spam folder first. If it isn't there, Customer Care is at 1-800-738-8258 (1-800-PET-VALU) or customercare@petvalu.ca. Phone hours are Monday to Saturday 8am to 10pm ET and Sunday 8am to 8pm ET; email is open any time.
Returns with or without a receipt
For something bought in store, Pet Valu refunds items returned in original packaging with a receipt within 60 days, to the same form of payment. Opened goods, or goods without a receipt, can be exchanged or refunded to a gift card. If a gift card covered part of the purchase, that portion goes back onto a new gift card first. Clearance items are final sale.
Orders from Instacart, Uber Eats or DoorDash
Delivery app returns start in the app you ordered from. You receive a digital barcode and a paper receipt; bring both, with the product in original condition, to a participating Pet Valu, Paulmac's, Bosley's, Tisol or Total Pet within 60 days. The refund is at the in-store price on the day of the return, not what you paid in the app.
Pet Valu receipts saved from the register and the inbox
Because store purchases never reach your online account, the paper slip is the only copy. Snap it with the receipt scanner at the counter and the 60-day return window is no longer a worry. Online order emails are captured by email receipt capture, and if the food and supplies are for a business, both kinds of receipt flow into the expense report.