Food Basics can email you a receipt for in-store purchases, and online orders only come with an emailed receipt. Both depend on a Food Basics account, which uses the same login as Metro, Super C, Jean Coutu, Brunet and the Moi rewards program.
Turning on e-receipts
In the Food Basics app:
- Create an account if you don't have one.
- At the cash register or self-checkout, pull up your account barcode in the app.
- Scan it and opt in to e-receipts.
On foodbasics.ca, sign in, go to My Account, then My Profile. Under My communication preferences, choose Edit my preferences and check the box to receive store purchase receipts by email. Uncheck it there to stop.
At checkout
Once you're registered, the cashier offers to send the receipt by email after you pay and shows a partly hidden version of your address to confirm. Food Basics' registers can't take an email address typed in at the counter, which is why the account is needed. You can still decline and take the paper receipt, or ask for the printed copy as well.
Online orders
Online orders come with no paper receipt. The receipt is emailed, and your e-receipt preferences don't apply to it: those cover store purchases only. If the email address on an online order was wrong, call Customer Care at 1-866-595-5554 to have the e-receipt sent to the right one.
When an e-receipt doesn't arrive
Food Basics suggests checking that the email on your foodbasics.ca account works and that your inbox isn't full, then looking in junk mail and adding the sender to your address book. For an in-store purchase sent to the wrong address, you can ask the cashier for a duplicate. If you deleted the email, Customer Care at 1-866-595-5554 can search for the receipt and send it again.
E-receipts count the same as paper ones for returns and exchanges. The receipt itself is in the language of the store's printed receipt, even if the email around it follows your language preference.
Food Basics receipts at tax time
An e-receipt keeps the itemized detail that a card statement lacks, including which items were taxed. Groceries bought for a business belong on an expense claim with that receipt attached.
Food Basics e-receipts straight from your inbox
Once e-receipts are on, every visit sends one to your inbox, and email receipt capture picks it up there, along with the receipts for online orders. If you took paper instead, photograph it in the Smartbills app. Either way the receipt lands on your expense report with its items and taxes read.