How to download Atlassian invoices (Jira, Confluence)

From admin.atlassian.com

1. Go to admin.atlassian.com and open Billing.
2. If you have more than one billing account, select the right one.
3. Open Invoices and select Download next to the invoice. It downloads as a PDF.

Accounts still on Atlassian's original billing experience use my.atlassian.com instead, under Orders, then PDF/Invoice.

Tax invoice or receipt?

A document titled Tax invoice is sent for a pending payment: when you pay by invoice, or after a failed card payment. A Tax invoice / Receipt confirms a payment was received. Your bookkeeper wants the receipt version for anything already paid.

Invoice statuses

Invoices are marked PAID, DUE, OVERDUE or UNPAID. An unpaid invoice past its due date means the subscriptions on it have been cancelled, and you need to contact Atlassian to reactivate them.

Adding a tax ID

Billing admins edit the address at admin.atlassian.com/billing and add or change the tax ID there. On the original experience, only the primary technical contact can update it at my.atlassian.com. A Canadian GST/HST number takes the form of nine digits followed by RT0001. Atlassian also keeps a separate sold-to address, which is the one used to calculate tax.

Trello and Loom

Trello workspace admins re-download invoices from Billing history on the workspace's Billing page. Loom invoices are under Plan & Billing in Workspace Settings, and are emailed to the billing email and the workspace admin.

Atlassian invoices collected across products

Teams often run Jira, Confluence, Trello and Loom on different billing accounts, each with its own invoices. Connect a billing admin login and our AI agent signs in to each billing account after renewal and saves the receipt version of every invoice with bill fetching. Loom's invoice emails can go to a mailbox that email receipt capture reads, and subscription tracking puts the whole Atlassian stack in one list.