To get a Gong invoice, ask your Revenue Architect (RA): Gong does not show invoices in the product, and billing history and invoice requests go through them. The one exception is extra seats bought in the Team members panel, whose invoice is emailed to your billing contact within two to three days.
Requesting an invoice
Contact your RA and ask for the invoice, the past transactions or the billing history you need. Renewal dates come from your contract, and your RA can confirm them too.
Finding your RA
Gong's account team works through your company's Business and Technical admins, and they can put you in touch with your RA. To see who your admins are:
- Click your profile avatar in the top-right corner and select My settings.
- Under Business administrators, select Show All.
- Do the same under Technical administrators, then click a name to email that admin.
Pricing, contract and commercial questions go to your Account Executive or Renewal Manager rather than the RA.
Invoices for extra seats
If your company is eligible, tech admins can buy seats without going through anyone:
- In the Admin center, go to Settings, People, Team members.
- Select Get more seats in the right-hand panel.
- Choose the number of core license seats and application seats, then check out.
The invoice for those seats, with any applicable taxes, goes to your billing contact's email within two to three days of the order. Seat charges are prorated to the end of the subscription term, and the new seats can be assigned right away.
Seats at renewal
When the contract renews, Gong provides enough seats to keep your current functionality for the new term. Seats added after renewal are bought separately, core license and application seats both. Team members without a seat are Collaborators, with limited access and no charge.
Reducing seats
Lowering the seat count cannot be done in Gong. Your RA handles it, subject to your contract.
Gong invoices from the billing contact's inbox
With no invoice page to sign in to, Gong invoices exist where they are emailed: the billing contact's mailbox. Make that a mailbox email receipt capture reads, or forward each invoice from your RA to it, and the invoice is filed with its taxes on arrival. If a sales leader paid for extra seats on a personal card, the invoice supports their expense report.