How to get an Ulta Beauty receipt

Member ID lookup at the store

Ulta's Rewards FAQ puts it plainly: a receipt is required for returns and exchanges, but a purchase made with your Member ID can be looked up in store. Not sure of your Member ID?

1. Sign in to your ulta.com account.
2. Look under the Ulta Beauty Rewards or Dashboard section.
3. If your account is not linked, check a recent in-store receipt or contact Guest Services at 1-866-983-8582.

Online orders and delivery apps

Rewards members see their online orders under My Orders after signing in on ulta.com or in the app. An online return needs the original order confirmation email plus all original packaging. For DoorDash, Instacart or Uber Eats orders, the receipt from that service is the proof Ulta asks for.

Returning to Ulta Beauty without a receipt

The policy draws the line at verification. A product Ulta cannot find in its system, and that comes with no other proof, is ineligible for a refund, exchange or merchandise credit. When the purchase is found, the clock decides the refund form:

• Within 30 days of purchase: refund to the original form of payment.
• Days 31 to 60: merchandise credit.

All returns are subject to validation and approval at Ulta's discretion, and the policy names excessive returns, reseller activity and fraud as reasons to limit them. Returns with a gift receipt within 60 days can only be exchanged for a product of equal or lesser value.

Some things never come back: gift cards, wigs and hair extensions bought through an Ulta Beauty salon, and intimate wellness devices. Points earned on a returned item are deducted from your balance.

Returning an ulta.com order by mail

Mail returns go to the Ulta.com Return Center at 925 Belle Lane, Bolingbrook, IL 60490, ground shipping only, at your cost. Within 30 days you are refunded to the original payment; from 31 to 60 days you get an electronic gift card; after 60 days the package is mailed back to you unrefunded. Exchanges cannot be made by mail.

Ulta receipts on file before the 60 days run out

The difference between a refund and a merchandise credit at Ulta is one month, and the lookup only works if your Member ID was on the sale. Email receipt capture files each ulta.com order confirmation, the email Ulta wants for online returns, as soon as it lands. Our AI agent can also visit My Orders on ulta.com for you, via bill fetching, and keep a copy of each purchase. The paper slip from the store, with its points balance at the bottom, goes into the Smartbills app with one photo.