How to get a Sephora receipt

Purchase history lookup in Beauty Insider

Open My Beauty Bag from the Beauty Insider home page to see your purchase history. Each entry lists the product names, the samples and gifts you received, a link to the product, and the date and location of the purchase.

Only two kinds of purchases appear: those made with your Beauty Insider card, and orders placed with Sephora since you became a member. A store purchase rung up without the card does not show up at all, which is the case where a missing receipt hurts most.

Sephora.com orders

Click Track Order at the top of Sephora.com to see your recent orders, then click an order number for its details page. To return an online order at a free-standing Sephora store within 30 days, bring any one of these:

• the original packing slip
• the Sephora.com order or shipping confirmation email
• the order on your phone
• your Beauty Insider information

Bring the debit or credit card you ordered with as well. Those returns are refunded to the card of your choice.

Returning to Sephora without a receipt

Store purchases, Buy Online and Pick Up orders and Same-Day Delivery orders can come back to a Sephora store within 30 days, new or gently used, with a receipt or gift receipt. Without either, the outcome depends entirely on whether Sephora can match the item to a sale in its records.

When it can, the refund follows how you paid. A card purchase goes back to that card. A Sephora gift card purchase comes back as a Sephora gift card. Merchandise credit comes back as store credit, which works in Sephora stores but not on Sephora.com or through Customer Service. Beauty Insider points tied to the refund are removed, and Sephora reserves the right to limit returns or exchanges when it sees abuse.

Sephora at Kohl's follows Kohl's

Products bought at a Sephora at Kohl's counter or on kohls.com cannot go back to a Sephora store. They return to Kohl's within 30 days, and Sephora's policy page states that non-receipted returns are not allowed for them.

Sephora receipts kept where you can find them

The Beauty Bag only knows about purchases where the card was scanned. Email receipt capture picks up every Sephora.com order confirmation from your inbox, the document Sephora asks for at the counter. Link Sephora.com to bill fetching and an AI agent opens your account on schedule to pull down new orders. Paid in store without your Beauty Insider card? Photograph the receipt in the Smartbills app before it disappears into a makeup bag.