Pep Boys keeps your vehicle service history in My Account on pepboys.com, available from the day you became a customer. For parts bought in a store, a return without the receipt gets in-store credit at the lowest selling price of the previous 30 days, and you need a valid ID. Several Pep Boys programs, from core charges to loaner tools, only pay out against the receipt.
Service history lookup in My Account
My Account is meant to be one place for your vehicle information, service history records, recall notices, maintenance schedules and appointments. Two cases leave gaps:
- Service before you became a customer is not shown online.
- An unusual vehicle model may not match the profile in your account.
If neither explains a missing or wrong record, contact Pep Boys customer support. You can add work done elsewhere: go to My Vehicles, open the Service History tab and click Record Service History.
Returns without a receipt
No receipt means in-store credit at the lowest selling price during the previous 30 days, and a valid form of identification. Paid by check? Pep Boys will not accept the return until the 15th day after purchase. Batteries, starters and alternators are taken back only after failure verification through in-store testing, and returns of motorized transportation, generators and power equipment are authorized by their manufacturers.
Refunds that require the receipt
- Core charges: the deposit on a recyclable part is refunded when you bring the old part to any Pep Boys store with your receipt.
- Sales tax: in some states, sales tax cannot be refunded without a receipt or after a state-set period.
- Loaner tools: you buy the tool at retail and get a full refund only if it comes back within five days, complete, with the purchase receipt.
Road hazard warranty on tires
Road Hazard Warranty coverage runs for the full mileage warranty period of the tire. It does not transfer to a new owner or follow the tires to another vehicle.
Pep Boys Fleet Services
Businesses of any fleet size can sign up by emailing Fleetservice@pepboys.com or calling 800 55 FLEET to reach a dedicated fleet sales representative. Fleet customers get customized service plans, a Tow-to-Pep towing program and fleet management software.
Pep Boys receipts for core refunds and fleet books
The service history shows what was done, but a core refund or a tax refund at the counter still asks for the receipt. Photograph each Pep Boys receipt in the Smartbills app before the old part goes back. Expense reports group parts and service by vehicle for a fleet manager, and tax receipts keeps the year's repair costs together for the return.