Goodyear answers this directly in its rebate FAQ. For an order placed on Goodyear.com, call 1-800-667-8138, Monday to Saturday from 9 am to 6 pm Eastern, and press 2 for post-purchase support: a specialist will locate your invoice and email it to you. For work done in a store, contact the store that performed the service. If neither works, Goodyear consumer relations is at 1-800-321-2136, weekdays from 8:30 am to 5 pm Eastern.
Lost invoice lookup, by where you bought
- Goodyear.com order: post-purchase support at 1-800-667-8138, option 2, emails the invoice.
- In-store service: the store that did the work. Goodyear's store locator has its phone number.
- Still missing: consumer relations at 1-800-321-2136.
What a rebate invoice must show
Goodyear rebates are paid against the purchase invoice, which must list:
- the tire quantity and tire name
- the retailer's name and address
- the purchase date
- the purchaser's name and address
- the payment type
For Goodyear credit card and affiliate card bonus offers, the payment details must be on the invoice, with the first four and last four digits or the card type visible, and the full payment must be made on the eligible card. Submit online at goodyearrebates.com or by mail with the form and receipt, and check an existing claim's status on the same site. One reward is allowed per new set of up to ten qualifying tires bought in a single transaction. Rewards currently arrive as physical cards.
Goodyear.com orders installed by a partner
Tires bought on Goodyear.com are installed at an installer you choose. The confirmation email contains the installer's contact details, and you call the installer directly to change the appointment. Cancelling before installation goes through the same post-purchase number, Monday to Saturday.
Your Goodyear.com account
A Goodyear.com account uses one email address, which you can change on the site. Goodyear does not store your card details, which means each purchase is paid fresh.
Goodyear receipts for rebates and fleet tires
A rebate claim weeks after the install fails if the invoice is missing the payment line or the purchaser's address. Check it at the counter, then keep it. Email receipt capture files the invoice Goodyear emails for an online order. The Smartbills app keeps a photo of a store invoice, and expense reports net the rebate card against the tire cost for a company vehicle.