Every MOO order has a receipt in your account. Sign in to Your Account, click Order History along the top of the Account Overview page, open the order number, and click Download a receipt in the Payment details box. The receipt stays there for as long as the account does.
Receipt lookup in Order History
- Log in to Your Account on moo.com.
- Choose Order History on the Account Overview page.
- Click the order number.
- Select Download a receipt under Payment details.
The same list has a Reorder button for repeating a business card or stationery run without rebuilding the design.
Changing details on a MOO receipt
You cannot edit a receipt yourself once the order is placed. Contact MOO's Customer Service team with the change you need. MOO warns that some details cannot legally be altered. Put the company name and billing address in at checkout rather than after.
Why VAT may be missing
MOO's UK help explains two cases. A valid VAT number entered at checkout makes the order VAT exempt. An order shipped outside the EU is not charged VAT by MOO. In both cases no VAT line appears on the order summary or the receipt.
Card, PayPal or a business account
MOO takes Visa and Mastercard debit and credit cards, American Express and PayPal, with guest checkout on PayPal. Paying by invoice requires a business account set up with MOO's Business Services Team. It carries an annual service fee and adds custom templates and multiple users.
Reaching MOO in North America
Chat runs Monday to Friday from 4:00 AM to 7:00 PM Eastern, and phone support at +1 (401) 519-7216 from 9:00 AM to 5:00 PM Eastern, outside public holidays.
MOO orders kept with the marketing budget
A MOO receipt has to be downloaded on purpose, one order at a time. Our AI agent can sign in to your MOO account with your login through bill fetching and save the receipt for each new order. The order confirmation emails are filed by email receipt capture, and business cards for a new hire go on the right expense report.
Have receipts like this captured for you
- Bill fetchingInvoices that only live on vendor portals, downloaded on a schedule and passed to accounts payable while there's still time to approve them.Learn more
- Email receipt captureConnect Gmail, Outlook, Zoho Mail or IMAP. Automatically collect receipts and invoices from the folders you choose, including Archive and Spam.Learn more
- Expense reportsExpense report software that attaches the receipts for you, works out mileage, routes the approval and shows each employee when they'll be paid back.Learn more
Frequently asked questions
Sources
Steps checked against these pages on the date above. Menus change; if a label differs, the page linked here is the one to trust.
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