Longo's offers e-receipts: the Longos.com account form has a box to opt in to e-receipts, along with flyers and member offers. Online preorders for in-store pickup are found under My Orders with the email address and order number from your confirmation, whether you ordered as a registered user or a guest. Returns of preordered items need the original receipt within 14 days.
Opting in to Longo's e-receipts
The choice sits at the end of account creation, under the Thank You Rewards section, as one checkbox covering e-receipts, flyer emails, announcements and offers. The same form lets you take a new digital Thank You Rewards card or link a card you picked up in store.
Preorder lookup in My Orders
- Click My Orders at the top of Longos.com.
- Enter the email address you ordered with.
- Enter the order number from your confirmation email.
From the order summary you can cancel items up to 48 hours before the pickup time. Preorders can't be modified. To change one, cancel it and order again; refunds are instant and go back to the payment you used, Thank You Rewards points included. No confirmation email? Check spam, junk and promotions before calling Guest Care.
Adding missing Thank You Rewards points
For a purchase in the last 30 days where your card wasn't scanned, sign in to Longos.com, select My Account, then Edit Account, open My Thank You Rewards and scroll to Add Missing Points. Then complete and submit the form.
Returns within 14 days
Not happy with something you preordered? Bring it and the original receipt to the Guest Services Counter at your pickup location within 14 days for a refund or exchange. Substitutions follow their own path. Longo's only substitutes with your approval, and if you'd rather not keep a substituted item, contact Guest Care within seven days of the pickup date for a credit to your account. Missing items are fixed by a team member at the pickup location.
Longo's receipts filed without the paper
Once e-receipts are on, every Longo's purchase reaches your inbox, and email receipt capture files each one in Smartbills. Preorder confirmations with their order numbers are captured the same way. Catering for an office lunch or a client event then goes straight onto expense reports, and an older paper slip can be added with the receipt scanner.