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How to get a Lime ride receipt

By

Founder & CEO, Smartbills

2 min read

Lime

When a Lime ride ends, Lime emails a receipt to the address on your account. For a copy, open the menu from the map view in the Lime app, tap History, select the ride and tap Detailed receipt. From there you can have the receipt resent to your email or download it as a PDF.

History: the ride lookup

  1. From the Map view, open the Lime app menu.
  2. Tap History.
  3. Select the ride.
  4. Tap Detailed receipt, then send it by email or download the PDF.

History also lists other purchases, such as adding Lime Cash to your account or buying a LimePass Minute Bundle. Those top-ups are separate from the rides they pay for, which matters when you claim both.

Missing receipt emails

Receipts go to the email linked to your account. If they stop arriving, check your spam or junk folder first. To add or change the email, go to Settings in the app menu, which also shows the email or phone number tied to your account.

Requesting a tax invoice

Lime says the tax information you need is usually on the receipts in History. For something more formal, submit a request for a tax invoice with:

  • Whether it is for a business or an individual.
  • The business or individual's name and address.
  • The VAT or GST number, if there is one.
  • The date and cost of the trip.

Matching your bank statement

Several rides can be grouped into one transaction on your bank statement. When a charge does not match a single ride, compare it with the cost of each ride in History.

Lime rides filed without screenshots

Scooter and e-bike rides between meetings rarely make it onto a claim by hand. Email receipt capture collects each Lime receipt from your inbox as rides end. Connect your Lime account and our AI agent can also sign in and pull the History receipts with bill fetching, ready for your expense reports.

Have receipts like this captured for you

Frequently asked questions

Yes. In the app, open the menu, tap History, pick the ride and tap Detailed receipt to resend it or download a PDF.

Submit a request with whether it is for a business or individual, the name and address, any VAT or GST number, and the trip date and cost.

Lime says multiple rides can appear as a single transaction on a bank statement. Compare it with each ride's cost in History.

Sources

Steps checked against these pages on the date above. Menus change; if a label differs, the page linked here is the one to trust.

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