Greenhouse invoices are delivered to the billing contact saved on the Configure > Billing page of your Greenhouse account. Site Admins with billing permission can see and edit that contact, and an outdated one means invoices may never reach you. Add system@sent-via.netsuite.com to your contacts so Greenhouse invoices are not marked as spam.
The Billing page
Configure > Billing shows your account team and the details printed on your invoices. Site Admins can edit the billing contact, the renewal contact and company headcount there. A dashboard reminder appears 120 days before renewal, with a Review button that walks you through each billing detail.
Tax IDs, PO numbers and exemptions
Under Tax information, pick the ID type and enter it to show it on future invoices. The field is required for organizations in Australia, Canada, the EU, Mexico and South Africa, and Canada uses the BN type. A PO number, vendor paperwork or a vendor portal sign-up must reach accounting@greenhouse.io within 48 hours of the invoice date. US tax exemption certificates go to tax@greenhouse.io on the same 48-hour clock, or payment terms are not extended.
Paying a Greenhouse invoice
- ACH or wire: to Greenhouse's JPMorgan Chase account ending in 3300, with full details at the bottom of the invoice. Payments to any older account are not applied.
- Card: for invoices under $20,000, click Pay Online at the bottom of the invoice. Larger invoices cannot be split to fit the limit.
- Check: payable to Greenhouse Software, Inc., P.O. Box 25955, New York, NY 10087-5955.
Greenhouse is also reachable on Bill.com and Ariba, and by invitation on Coupa. Payment terms are on the order form and at the top of every invoice. Fees more than 30 days overdue can lead to suspension until the balance is paid.
Invoice lookup and copies
Greenhouse's help center does not describe an invoice archive inside the app. Invoices arrive by email, and the W-9 is linked at the bottom of each one. Questions about any invoice go to accounting@greenhouse.io.
Greenhouse invoices that reach accounting
An annual invoice sent to a former admin can sit unread until the account is suspended. Point the billing contact at a mailbox connected to email receipt capture and every NetSuite-sent invoice is filed on arrival. The subscription is then split by department in expense reports, with the year's total ready for tax receipts.