How to get a Club Piscine invoice

Invoice lookup in your account

Your clubpiscine.ca account holds your online orders. From there you can download an invoice copy and change or cancel an order until it ships. Items cannot be added to an existing order; a new order, with its own invoice, is needed. The site and FAQ are in French, where the invoice is called a facture.

Carrier and tracking details

According to the FAQ, the invoice sent with the order confirmation names the carrier next to the LIVRAISON section at the top right. Tracking numbers come in a separate shipping email. For bulky items the carrier calls within 5 business days to book a date, and the tracking number may not work right away. Each order ships on its own.

10-day returns with a return number

• Window: 10 days after you receive the item, unused, in its packaging, with accessories and documents.
• Store purchases: back to the store where you bought it, with the original invoice.
• Online purchases: contact customer service by phone or email for a return number. Online orders are never taken back in store.
• Fees: 15% of the order total, and original shipping is not refunded.

Pools, spas, gazebos, pergolas, solariums, replacement covers, chemicals, inflatables, special orders, clearance at 40% off or more, swimwear and gift cards are final. Refunds are issued within 5 business days of inspection and can take another 5 to 10 days to reach your card.

Warranty and carrier damage

A manufacturing defect covered by the maker's warranty is repaired or replaced on the maker's terms. Club Piscine deals with the supplier, although some manufacturers ask you to file the claim directly. Describe the problem and include photos. Damage caused in transit also needs photos of the item and its packaging.

First Nations tax refunds

GST and QST are charged at checkout on clubpiscine.ca. Eligible First Nations members with a valid status card and delivery to a reserve can then apply for a tax refund within one year of purchase. Email the request with the order number in the subject line, both sides of the status card, the purchase invoice and proof of delivery when required. Processing takes 5 to 10 business days.

Pool season invoices, collected

Hot tub parts, opening chemicals, a winter cover: Club Piscine invoices pile up across a season. Our AI agent for bill fetching signs in to your clubpiscine.ca account and downloads each invoice. Email receipt capture picks up the ones that arrive by email, and a paper invoice from a store visit goes through the Smartbills app.