Matelas Dauphin's website doesn't describe a way to retrieve an invoice online. The invoice you get at purchase, or the e-receipt from a web order, is your proof, and it is required for warranty claims, the 120-night comfort exchange and bedding accessory returns. For questions, customer service answers at 1-888-832-3636 or service@matelasdauphin.com.
The warranty needs dated proof of purchase
Matelas Dauphin manufactures its own mattresses and runs its after-sales service directly. Warranty length depends on the model, with details on a personalized information sheet for each item. Coverage starts on the day you take possession and is not extended by a repair or replacement. To use it, you need proof of purchase showing the transaction date. The FAQ also lists losing the invoice, a soiled mattress and removed labels among the reasons a warranty can be voided.
The 120-night comfort exchange
You can test the mattress for up to 120 days, with a required minimum of 60. If it doesn't suit you, exchange it in store for a model of the same size and equal or higher value, paying any difference. There is no refund, and fees of up to 10% of the original value can apply. Each purchase gets one non-transferable trial per mattress, and any return needs proof of purchase. Box springs, custom products, demo mattresses and clearance-centre mattresses are excluded.
Returning pillows and sheets
Pillows, mattress covers, protectors and sheets can be exchanged or refunded within 10 days of delivery or store purchase, provided they are unopened and unused. Bring the merchandise and the original invoice to a store. Accessories bought online can be mailed back or returned at any location; have the e-receipt from your order ready.
Delivery and Fairstone financing
Mattress delivery is free to most of Quebec, except for clearance-centre purchases. Delivery staff set up the mattress and take the packaging; hauling away the old one costs extra. Online, small parcels such as pillows ship free from $100 before tax. Financing is offered through Fairstone Financial, in store only.
An invoice that has to last
A warranty claim can come long after delivery, when the paper invoice is long gone. Photograph the Matelas Dauphin invoice with the Smartbills app on the day you buy, and the transaction date the warranty asks for stays readable. E-receipts for pillows or sheets ordered online are caught by email receipt capture. Inns and outfitters replacing bedding in bulk can group those invoices into an expense report.
