This covers what Bitrix24 bills you, not the invoices you send customers from Bitrix24 CRM. If you bought a Bitrix24 subscription inside your account, the invoice is under Subscription, Order history. The same section opens from My plan, Orders and invoices.
Who can open it
By default only account administrators see Order history. Other users get access when the All users can buy Bitrix24 subscription option is turned on in account settings.
Accounting documents for an order
- Open My Plan, then Orders and Invoices.
- Find the order and select Order details.
- In Payment and Delivery, select License to download the document.
Documents for licence payments are electronic only and appear in Order details within five days after payment. An invoice for a bank transfer has to be paid within ten calendar days.
Bought through a partner
If a Bitrix24 partner sold you the plan, ask that partner for the invoice.
Market apps
A subscription paid inside a Bitrix24 Market app is invoiced by the app's developer. Contact them for the document.
If you cannot find it
Bitrix24 asks you to contact its Sales team in the support chat.
Bitrix24 documents, fetched after each order
Order details fill in a few days after payment, which is exactly the delay people forget. Connect an administrator login and our AI agent signs in after each renewal, opens Orders and invoices and saves the documents through bill fetching. Any payment email Bitrix24 sends you can be forwarded to email receipt capture in the meantime. A plan bought on a personal card goes on an expense report.
Have receipts like this captured for you
- Bill fetchingInvoices that only live on vendor portals, downloaded on a schedule and passed to accounts payable while there's still time to approve them.Learn more
- Email receipt captureConnect Gmail, Outlook, Zoho Mail or IMAP. Automatically collect receipts and invoices from the folders you choose, including Archive and Spam.Learn more
- Expense reportsExpense report software that attaches the receipts for you, works out mileage, routes the approval and shows each employee when they'll be paid back.Learn more
Frequently asked questions
Sources
Steps checked against these pages on the date above. Menus change; if a label differs, the page linked here is the one to trust.
Related guides
More guides like this3 min read
How to find Streak CRM invoices
Where Streak team owners and the payer view invoices, which team roles see billing, who can change the card or billing address, how billing moves to a new payer, and what to save before cancelling.
2 min read
How to find Twenty CRM invoices
Where Twenty Cloud invoices are listed, why adding a workspace member creates an invoice, and where to update billing information and workflow credits.
3 min read
How to download ActiveCampaign invoices
Where ActiveCampaign invoices download as PDFs, who has billing access, how to add a VAT number or claim a sales tax exemption, and why invoices are never emailed.