How to download an Otis invoice

Registering with your customer and invoice numbers

On the portal's login screen, click Register and fill in every field. Otis's guide shows where the customer number and invoice number sit on the invoice coupon. The email address you enter becomes your login ID. Otis's web page and its 2025 reference guide link to different portal addresses. Start from the Payment Portal page on otis.com rather than an old bookmark.

Invoice copy lookup

Open invoices appear as soon as you sign in. Click print beside the open amount, and the copy opens to download. For receipts of past payments, hover over Menu. A copy of an invoice that is no longer open can be requested from Billing Preferences.

Several buildings and consolidated invoices

A portfolio of buildings can carry several customer numbers. Hover over Menu, choose add new customer number, enter that customer number with one of its invoice numbers and click Add Account, then switch between them with change customer number. A consolidated invoice covering contracts under different customer numbers repeats the same invoice number under each one. Otis requires payment under each customer number separately.

Paying Otis invoices and setting up autopay

Tick the invoices to pay; each open amount fills the payment field. Click proceed to payment, choose a saved method or add one, and split the amount across several methods if needed. A confirmation email follows. Otis accepts ACH and credit cards.

For autopay, save a payment profile first. Then open Menu, select Autopay Accounts and Add New Autopay Account, and choose Maintenance Invoices Only (billed under the service contract), Non-Maintenance Invoices Only (repairs outside the contract, modernization, new construction) or All Invoices. Pick the contracts, the day of the month and the profile. Autopay pays the invoice and still leaves the invoice in the portal as the record.

Billing preferences

From the button at the top right, switch to paperless invoicing, change the billing address or contact details, or request invoice copies. Otis asks you to allow one week for billing changes.

Otis invoices filed by building and contract

Maintenance, repair and modernization invoices for a portfolio of buildings arrive under different customer numbers. Connect the payment portal and our AI agent signs in, opens each customer number, downloads new invoices and files them by building through bill fetching. Paperless invoices emailed by Otis go through email receipt capture, and the elevator costs for each property are ready for tax time.