How to check MBTA Charlie trip and purchase history
Founder & CEO, Smartbills
2 min read
For MBTA fares paid through the Charlie system, your record is the trip and purchase history on charlie.mbta.com. Registered riders see it in their account, and the MBTA says riders can still view trip and purchase history for unregistered cards. An account adds detail, such as the card number and when and where each charge happened.
Trip and purchase history lookup
Go to charlie.mbta.com and select trip history, then enter your account information or card number. Each charged trip is listed, and purchases made with the card appear in the same history.
Account or card number
You do not need an account to review charges. With one, the history is tied to your login instead of a card number you have to type each time, and it shows extra detail about each charge. If you ride for work regularly, the account is worth setting up for that reason alone.
Disputing a trip
- Open trip history on charlie.mbta.com.
- Find the trip and select the three-dot more icon next to it.
- Choose Dispute Trip.
The MBTA only accepts disputes within seven days of completing a trip. Look at your history weekly if you want to catch a wrong charge in time.
Getting help
The MBTA call center is at 617-222-3200, Monday to Friday, 6:30 a.m. to 8 p.m. It is the route for questions the website cannot answer, such as a charge you cannot match to a trip.
Charlie history saved for expense claims
A week of T rides to client sites rarely has a paper trail beyond the Charlie history. Connect your Charlie account and our AI agent signs in and saves trip and purchase history through bill fetching before the dispute window or your memory runs out. The fares then move to an expense report, and any MBTA receipt emails are filed by email receipt capture.
Have receipts like this captured for you
- Bill fetchingInvoices that only live on vendor portals, downloaded on a schedule and passed to accounts payable while there's still time to approve them.Learn more
- Expense reportsExpense report software that attaches the receipts for you, works out mileage, routes the approval and shows each employee when they'll be paid back.Learn more
- Email receipt captureConnect Gmail, Outlook, Zoho Mail or IMAP. Automatically collect receipts and invoices from the folders you choose, including Archive and Spam.Learn more
Frequently asked questions
Sources
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