Public Storage keeps your payment record under Payments, then Payment History, in the Public Storage App or in your online account. That is where to check whether a payment went through and to see past rent payments. Public Storage's help pages do not describe a separate downloadable receipt. The payment history is the record to use.
Payment History in the app or online
- Open the Public Storage App, or log in to your Public Storage account on the website.
- Go to Payments.
- Select Payment History.
The same section shows the status of a recent payment, which helps when a charge on your card does not seem to have been credited.
Ways to pay rent
- In the app or online, under Payments.
- By phone at 866-444-4747, with a small fee.
- In person at a facility office or kiosk.
Public Storage accepts checking accounts (ACH), Visa, Mastercard, Discover and American Express cards, and debit cards carrying a Visa, Mastercard or American Express logo.
Setting up and changing AutoPay
In the app or your online account, go to Payments and select Turn On AutoPay. To change the card or account online, open Payments, then Manage AutoPay, and click Change under Payment Method. In the app, tap the enrolled payment method and scroll to add a new one. Each AutoPay charge still lands in Payment History, and that entry is the record of the rent paid.
If a payment does not post
Check the payment status and history first, then confirm that the payment method on AutoPay is current. If the payment still does not appear, ask your bank. Public Storage asks you to bring proof of payment from your financial institution to the nearest Public Storage location.
Storage rent recorded every month
A unit that holds business inventory or old files is a business cost, and the card line alone says little about it. With bill fetching, our AI agent signs in to your Public Storage account and saves the payment history each month. A full year of rent is then ready at tax time, and an employee storing work files can add the monthly rent to an expense report.
Have receipts like this captured for you
- Bill fetchingInvoices that only live on vendor portals, downloaded on a schedule and passed to accounts payable while there's still time to approve them.Learn more
- Tax receiptsA tax receipt organizer that sorts medical, childcare, donation and tuition receipts by category as they come in and keeps a running total all year.Learn more
- Expense reportsExpense report software that attaches the receipts for you, works out mileage, routes the approval and shows each employee when they'll be paid back.Learn more
Frequently asked questions
Sources
Steps checked against these pages on the date above. Menus change; if a label differs, the page linked here is the one to trust.
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