LiveChat invoices download from the Billing section of your LiveChat account. Once you subscribe, LiveChat makes all your invoices available there, and Admins can manage the subscription and invoices by default. The subscription page itself is at Billing, then Your subscription.
Who can reach invoices
The Owner has full control of the license. Admins manage the subscription and invoices by default, and the Owner can change that by editing an Admin's permissions in their profile. Agents cannot manage license settings and will not see billing. If an invoice request lands with an agent, it has to go up to an Admin or the Owner.
The subscription page
Log in and go to Billing, then Your subscription to see the plan, the number of agents and whether you are billed monthly or annually. Only the Owner and Admins with subscription access can change plans, seats or the billing cycle. All LiveChat payments are in US dollars, and the card on file is edited from the Billing area.
Company details on the invoice
LiveChat's help page on setting up an invoice for your company describes this from the Owner account: open the Upgrade section, find Account details under the list of plans, enter the card and your company's billing information, and click Save changes. That article is an older one, and the labels may differ in your account. Start from the Billing section.
LiveChat invoice lookup
The Billing section is the lookup for every invoice since you subscribed. For anything it does not show, LiveChat's support team is reachable through the chat widget in the bottom-right corner of the app, around the clock.
A note on currency
Because LiveChat bills only in US dollars, a Canadian or European company sees a converted amount on its card statement. Keep the invoice in USD as the source document and let the card statement show the exchange.
LiveChat seats, billed in US dollars
A per-agent chat subscription changes every time the support team grows, and the USD invoice rarely matches the card line exactly. Our AI agent can log in to LiveChat as an Admin and pull each invoice from Billing through bill fetching. Copies forwarded to your accounts inbox are filed by email receipt capture, and the year's seats count toward your tax receipts.
Have receipts like this captured for you
- Bill fetchingInvoices that only live on vendor portals, downloaded on a schedule and passed to accounts payable while there's still time to approve them.Learn more
- Email receipt captureConnect Gmail, Outlook, Zoho Mail or IMAP. Automatically collect receipts and invoices from the folders you choose, including Archive and Spam.Learn more
- Tax receiptsA tax receipt organizer that sorts medical, childcare, donation and tuition receipts by category as they come in and keeps a running total all year.Learn more
Frequently asked questions
Sources
Steps checked against these pages on the date above. Menus change; if a label differs, the page linked here is the one to trust.
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