The account owner or an admin downloads Gorgias invoices from Settings, then Billing & usage, on the Payment History tab: click Download PDF next to the invoice. If you pay for Gorgias through Shopify, Gorgias issues no invoice at all, and the charges are in your Shopify admin under Settings, then Billing.
Payment History, one invoice at a time
Payment History lists past invoices with date, amount, description and status, including earlier billing periods. Bulk or date-range downloads are not available, which means a year of invoices takes one click per month. Gorgias sends each new invoice at the start of the billing period.
Paying through Shopify
Stores billed through Shopify find and export the Gorgias charges in Shopify's own billing section. In that case the Shopify bill is the document your bookkeeper needs, and Payment History in Gorgias will not hold it.
Who receives the emailed invoice
The billing contact on file gets an email with a copy of each new invoice, sent to the address in your billing information. To see who that is, open Settings, then Billing & usage, then Payment information. To add more recipients, ask Gorgias support to add billing contacts.
Address, tax details and billing frequency
Under Payment information, Update Information changes billing details including address and tax information; save with Save billing information. Change Frequency switches between monthly and yearly billing, and Change payment method replaces the card.
What the invoice covers
Billing applies to all Helpdesk plans, and AI Agent, Voice and SMS can be added to the same subscription. Plans renew automatically each period. Under Usage & Plans, Manage next to a product adjusts its included usage, confirmed with Update subscription.
Gorgias invoices, whoever bills them
Depending on how a store signed up, the Gorgias charge lives either in Gorgias or inside the Shopify bill, and the two get confused at year end. When Gorgias bills you directly, our AI agent logs in with your owner or admin account and downloads each PDF from Payment History through bill fetching. The invoice email to your billing contact can be filed by email receipt capture, and the helpdesk subscription belongs in your tax receipts.
Have receipts like this captured for you
- Bill fetchingInvoices that only live on vendor portals, downloaded on a schedule and passed to accounts payable while there's still time to approve them.Learn more
- Email receipt captureConnect Gmail, Outlook, Zoho Mail or IMAP. Automatically collect receipts and invoices from the folders you choose, including Archive and Spam.Learn more
- Tax receiptsA tax receipt organizer that sorts medical, childcare, donation and tuition receipts by category as they come in and keeps a running total all year.Learn more
Frequently asked questions
Sources
Steps checked against these pages on the date above. Menus change; if a label differs, the page linked here is the one to trust.
Related guides
More guides like this2 min read
How to get a Tidio invoice
Where Tidio invoices are in the Billing details tab, how to add company details and an invoicing email, and how to update the card or US residency details.
2 min read
How to get a LiveChat invoice
Where LiveChat invoices are in the Billing section, which roles can manage them, where to add company billing details, and what to know about the subscription.
2 min read
How to get a Freshdesk invoice
Where Freshdesk admins view and download invoices in Plans and Billing, which email receives them, and what to do if you pay by bank transfer or PayPal.