FLO sends a receipt after every charging session. If you started it through your FLO account, including plug-and-charge or auto-charge linked to that account, the receipt goes to the email on your FLO account. Guests who used the FLO app get it at the email they entered first. FLO stations do not print paper receipts.
What a FLO receipt lists
FLO's terms set out the contents: the access card ID, the park and the station name and address, the start and end date and time, energy consumed, duration, the rate, applicable taxes, the cost details and total, and for account holders, the remaining balance. That makes it a full expense document on its own.
Guests paying at the card terminal
If you start a session at the station's credit card terminal without the app, the receipt comes through a website link, opened by QR code, text message or another method depending on the location. Open it on your phone and save the page before you leave, since that link is the only receipt FLO describes for this route.
Sessions through roaming partners
When you start charging with an RFID card or app from a roaming network, a carmaker or another partner, that partner provides the receipt, not FLO. The same applies to plug-and-charge linked to a roaming network account.
Account balance and history
A FLO account is prepaid: the first deposit and each top-up are at least $10, and each session's fees plus taxes are deducted afterward. If the balance goes negative and you do not replenish it, FLO charges your card back to zero. FLO keeps session history for up to five years for accounting and audit, after which it is anonymized.
FLO receipts filed from your inbox
Every FLO account session ends in an email, which makes email receipt capture the natural fit: each receipt is picked up with its kWh, rate and tax already on it. Our AI agent can also sign in to your FLO account through bill fetching, and charging stops feed into your expense reports.
Have receipts like this captured for you
- Email receipt captureConnect Gmail, Outlook, Zoho Mail or IMAP. Automatically collect receipts and invoices from the folders you choose, including Archive and Spam.Learn more
- Bill fetchingInvoices that only live on vendor portals, downloaded on a schedule and passed to accounts payable while there's still time to approve them.Learn more
- Expense reportsExpense report software that attaches the receipts for you, works out mileage, routes the approval and shows each employee when they'll be paid back.Learn more
Frequently asked questions
Sources
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