Auth0 invoices are in Payment History, under Payment & Billing. For team-based subscriptions, only Team Owners can view them: open the Team dashboard, select Settings, and switch to Payment & Billing. For older tenant-based subscriptions, only Tenant Administrators can, from Tenant Settings.
Team-based subscriptions
- Open your Team dashboard and select Settings.
- Switch to the Payment & Billing view.
- In Payment History, select the invoice.
Account-based invoice numbers are 11-digit alphanumeric values.
Tenant-based subscriptions
Tenant Administrators open Tenant Settings, switch to Payment & Billing and pick the invoice in Payment History. Enterprise customers and upgraded self-service plans can combine several tenants on one bill through Auth0 Teams.
Save tenant invoices before a plan change
Changing plans can move a subscription from the tenant model to the account model. When that happens, all previous tenant-based invoices become unavailable. Download every invoice you need for your records before switching.
Billing email and tax ID
When you upgrade, the billing email is set to the Team Owner or Tenant Admin. Change it under Payment & Billing in the Teams dashboard or Tenant Settings. Tax is added at checkout when the billing address is tax-eligible. An invoice generated with a tax ID cannot be regenerated with a new one. Enter the right ID before the charge.
Receipts, failed payments and refunds
Receipts are requested through the Auth0 Support Center, and only a Tenant Admin can ask. A failed card charge is retried up to four times before Auth0 starts collecting the past-due invoice manually, which can land on an unexpected date. Refunds or credits for unused time are requested by a Tenant Admin at ar@okta.com.
Auth0 invoices kept past any plan change
Set the Payment & Billing email to the address email receipt capture reads and each Auth0 invoice is filed as it is issued. A later move to the account model then loses nothing. To capture the tenant-based history before a switch, our AI agent signs in as a Team Owner or Tenant Admin and downloads every invoice in Payment History with bill fetching. subscription tracking tracks active-user tiers month to month.
Have receipts like this captured for you
- Email receipt captureConnect Gmail, Outlook, Zoho Mail or IMAP. Automatically collect receipts and invoices from the folders you choose, including Archive and Spam.Learn more
- Bill fetchingInvoices that only live on vendor portals, downloaded on a schedule and passed to accounts payable while there's still time to approve them.Learn more
- SubscriptionsA subscription tracker that finds every recurring charge on your cards and warns you about free trials and price increases.Learn more
Frequently asked questions
Sources
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