Memory Express gives two records for an online order. At the end of checkout you see an Order Summary screen with the company's GST number; print it from your browser as your receipt. Later, your electronic invoice is printable from your MemoryExpress.com account, and it is the proof of purchase Memory Express asks for on returns. The order confirmation email is for your records only and cannot be used as a receipt.
Print the Order Summary at checkout
The Order Summary appears once, right after you pay. Print it or save it as a PDF from the browser before closing the tab. Your card is charged as soon as the order is placed. The Order Summary therefore matches the card statement from day one.
Electronic invoice lookup in your account
Sign in to your MemoryExpress.com account to print the electronic invoice. Memory Express names it as the required proof of purchase for returns, which makes it the document to keep for warranty and business records. If you also need the GST number for an input tax credit claim, the Order Summary shows it.
Why the confirmation email is not enough
Memory Express states that its emails cannot be used as a receipt. If you only kept the email, sign in and print the invoice before you need it for a return or warranty claim.
RMA windows count from the invoice date
Returning an online order requires a Return Merchandise Authorization (RMA) number, issued within 30 days or 1 year of the original invoice date, depending on the product's warranty period. After that, Memory Express refers you to the manufacturer. Each RMA expires 15 days after it is issued.
Canadian cards and addresses
Memory Express ships only within Canada and accepts only credit cards issued in Canada. Orders cannot ship to an address that is not on file with your card issuer.
Memory Express invoices kept for the RMA clock
A failed drive in month eleven needs the invoice, not the email. Our AI agent can sign in to your MemoryExpress.com account and save each electronic invoice through bill fetching. An IT tech who buys parts on a personal card can file the invoice on an expense report, with GST shown separately for tax receipts.
Have receipts like this captured for you
- Bill fetchingInvoices that only live on vendor portals, downloaded on a schedule and passed to accounts payable while there's still time to approve them.Learn more
- Expense reportsExpense report software that attaches the receipts for you, works out mileage, routes the approval and shows each employee when they'll be paid back.Learn more
- Tax receiptsA tax receipt organizer that sorts medical, childcare, donation and tuition receipts by category as they come in and keeps a running total all year.Learn more
Frequently asked questions
Sources
Steps checked against these pages on the date above. Menus change; if a label differs, the page linked here is the one to trust.
Related guides
More guides like this2 min read
How to get a Sysco invoice
Where Sysco customers view invoices, credit memos and account statements in Sysco Pay, how to subscribe to monthly statements by email, and who can add payment methods.
2 min read
How to get a Gordon Food Service invoice
Where Gordon Food Service customers find open and closed invoices in the GFS customer payment portal, how to pay by ACH or card, set up auto pay and download payment receipts.
2 min read
How to get a Restaurant Depot receipt
Where Restaurant Depot members get copies of in-store receipts online, how to request a purchase history letter for taxes, and why a receipt is required for every return.