How to get a Kohl's receipt

Four ways the counter can do a lookup

• Order number from an online order
• Kohl's Rewards account
• Credit card number used to pay
• Return barcode in the Kohl's App

Bring the item to any Kohl's store and head to the Customer Service counter. A card refund should show on your statement within about seven days, depending on your bank.

Order History on Kohls.com and in the app

Order History only lists orders placed while you were signed in. Guest orders cannot be added later; to see one, click order tracking, choose Guest, select Track Order and enter the order number, billing ZIP code and email address. In the app, select My Kohl's at the bottom and open the order from My Purchases.

The order confirmation email carries the order details, the shipping or pickup method, your billing address and the payment information. If it never arrived, check your spam folder.

Returning to Kohl's without a receipt

Standard windows are 90 days from purchase, or 120 days when you paid with a Kohl's Card. Some categories are stricter and need a valid receipt or a successful account lookup:

• Premium Electronics and Watches, within 30 days and in the original packaging
• Mattresses, within 30 days
• Sephora at Kohl's, within 30 days, where returns without a receipt are not accepted at all

Kohl's may use third-party verification and system approval, may collect your ID details and return history where the law allows, and can limit or refuse refunds. Items bought in a store can only be returned at a store.

Exchanging without a receipt

An exchange swaps the same item, same brand, style and ticketed price, for a different size or color. The store must have the replacement in stock, and exchanges are not done by mail. The same four lookups apply if your receipt is gone. A gift brought in without a gift receipt earns Merchandise Credit at the lowest discounted 13-week sale price. Items sold only online and Marketplace items cannot be exchanged.

Kohl's receipts filed with the Kohl's Cash math

Kohl's recalculates a purchase on return, and Kohl's Cash earned on it can be voided or taken out of your refund. Keeping the original receipt tells you what to expect. Email receipt capture files each Kohl's order confirmation from your inbox. Bill fetching sends our AI agent into your Kohls.com Order History to collect what you bought while signed in. A store slip paid in cash, with no Rewards account attached, is worth a quick photo in the Smartbills app.