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Receipt capture for insurance claims

Contents claims ask policyholders to prove what they owned and paid. Smartbills puts the merchant's itemized receipt in their wallet on purchase day, years before any claim.

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When the receipt is issued as structured data at checkout and matched to the card that paid, the proof of purchase exists before the loss does.

Proof of purchase that predates the loss

The receipt is created at the point of sale instead of reconstructed after an incident, and it records the item, the date and the price exactly as the merchant rang them up.

  • Line-item detail, beyond a total and a store name
  • Purchase date and price as recorded by the POS
  • Kept in the policyholder’s wallet, ready to share

Shorter, less adversarial claims intake

When the policyholder already has the documents, the first contact stops being a paperwork request. Claims that really do need a closer look stand out, rather than hiding among the ones that were just missing a receipt.

  • Relevant receipts shared into a claim in one step
  • Fewer rounds of document requests before adjudication
  • Depreciation applied to a known item and a known date
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One record for claims, warranty and returns

The line item that supports a claim also sets a warranty period and a return window. That gives policyholders a reason to keep using the wallet in the years between claims, which is what keeps the evidence complete.

Adjuster expenses tagged to the right claim

Mileage to a loss site, a hotel night after a storm, a meal on the road. Adjusters submit from the app with the receipt, approvals follow your policy, and each expense can be tagged with the claim it belongs to.

Why teams switch

Claims settle on estimates because the receipt is gone.

Most contents claims settle on an estimate because the policyholder can’t produce a single receipt.

The adjuster opens the file with itemized, dated, merchant-issued records that were created well before the loss.

We can’t reliably tell a fabricated or altered receipt from a genuine one.

A receipt issued by the merchant and matched to a card transaction was never in the claimant’s hands to edit, which makes the questionable files easier to spot.

Warranty and replacement-cost decisions hinge on a purchase date nobody can find.

The purchase date, the item and the price sit together on one line-level record that the policyholder already has.

First notice of loss turns into weeks of back-and-forth over missing documents.

The policyholder shares the relevant receipts into the claim from a wallet they already use. The first conversation isn’t a request for paperwork.

FAQ

Frequently asked questions

What people ask us before they sign up.

No. Guidewire, Duck Creek or whatever you run today keeps adjudicating claims. What changes is the quality of the evidence that reaches it.

It can’t help with those, and we’d rather say so up front. Proof improves from the day a policyholder starts using the wallet, and older purchases still depend on whatever documentation they kept.

The policyholder captures a photo or an emailed invoice into the same wallet. That’s better than nothing, though weaker evidence than an issued receipt, and coverage varies by market and category.

No. We produce and deliver evidence. Underwriting and adjudication decisions stay with you, and we don’t try to steer them with a risk score.

The policyholder does. Sharing a receipt into a claim is something they choose to do; the insurer doesn’t subscribe to a feed of their purchases.

Usually on a single product line: the wallet is offered to a cohort of policyholders, and their settlement outcomes are compared against a control group over one renewal cycle.

Yes. Expense management is a separate Smartbills product your own team can use: adjusters capture receipts from a photo or their email, log mileage and submit a report, and approvals follow your policy.

Get started

Pilot it on one product line

Offer the wallet to a cohort of policyholders, then compare documentation completeness and settlement outcomes with a similar book that didn’t get it.