How to get an Auth0 invoice

Team-based subscriptions

1. Open your Team dashboard and select Settings.
2. Switch to the Payment & Billing view.
3. In Payment History, select the invoice.

Account-based invoice numbers are 11-digit alphanumeric values.

Tenant-based subscriptions

Tenant Administrators open Tenant Settings, switch to Payment & Billing and pick the invoice in Payment History. Enterprise customers and upgraded self-service plans can combine several tenants on one bill through Auth0 Teams.

Save tenant invoices before a plan change

Changing plans can move a subscription from the tenant model to the account model. When that happens, all previous tenant-based invoices become unavailable. Download every invoice you need for your records before switching.

Billing email and tax ID

When you upgrade, the billing email is set to the Team Owner or Tenant Admin. Change it under Payment & Billing in the Teams dashboard or Tenant Settings. Tax is added at checkout when the billing address is tax-eligible. An invoice generated with a tax ID cannot be regenerated with a new one. Enter the right ID before the charge.

Receipts, failed payments and refunds

Receipts are requested through the Auth0 Support Center, and only a Tenant Admin can ask. A failed card charge is retried up to four times before Auth0 starts collecting the past-due invoice manually, which can land on an unexpected date. Refunds or credits for unused time are requested by a Tenant Admin at ar@okta.com.

Auth0 invoices kept past any plan change

Set the Payment & Billing email to the address email receipt capture reads and each Auth0 invoice is filed as it is issued. A later move to the account model then loses nothing. To capture the tenant-based history before a switch, our AI agent signs in as a Team Owner or Tenant Admin and downloads every invoice in Payment History with bill fetching. subscription tracking tracks active-user tiers month to month.