How to get a Mindbody invoice

Reading the invoice list

Each row shows the invoice date, number and amount due. Filter by year from the All available years drop-down. PDFs go back up to 60 months; for anything older, contact the Billing Support Team. The itemized charges begin on the second page of the invoice.

Franchise and multi-location studios

The list only shows invoices paid by the location selected in the Location field. If a corporate office or parent entity pays, the invoice may sit with them, and franchisees may need their corporate office for subscription changes. Your Mindbody contract can be found in DocuSign or in the email sent when the order was completed.

Changing how you pay

Click Update payment method to change the credit card, or Add Credit Card if none is on file. Businesses paying by ACH or wire see a note that they pay by another method; those changes go through Mindbody Customer Support, which sends the secure forms.

Processing fees in the Payouts report

Mindbody Payments fees are not part of the subscription invoice. The Payouts report shows gross sales, fees and net deposits and helps you match deposits to your bank statement. Only the owner can open it for Mindbody Payments payouts. Use Export for a CSV: the Amount column is revenue before fees and Net Deposit is what reached the bank.

Invoice lookup by year

View all invoices is the lookup: pick a year and download the PDF. If an amount looks wrong, Mindbody asks you to contact Customer Support about subscription discrepancies.

Mindbody invoices saved before the 60-month window

Five years of PDFs sounds like plenty until an owner sells the studio or an audit reaches back further. Connect the owner login and our AI agent signs in to download each new Mindbody invoice through bill fetching. Billing emails are filed by email receipt capture, and the software line can be tracked month by month on expense reports.