Grasshopper invoices are downloaded from the admin portal. In the current portal, go to Plan & billing, Invoices and select the download icon next to the invoice. In the legacy admin portal, go to Settings, Account, choose a month under View Previous Invoices and click Download Invoice. Either way, you need admin permissions.
Which admin portal do you have?
Grasshopper runs two admin portals with different menus. The current one has a Plan & billing section with Subscriptions, Billing & payment and Invoices. The legacy one keeps everything on a single Settings, Account page. Grasshopper's help article shows both home pages for comparison.
The email that receives billing updates
The email in your contact information is the account's primary contact. Grasshopper uses it for billing updates, system announcements and other account messages. Change it under Plan & billing, Billing & payment, Contact information in the current portal, or from Contact Info in the legacy one. The legacy page also stores the company name and address.
Paying and changing the card
Grasshopper charges the card on file. Visa, Mastercard, Discover and American Express credit cards are accepted, and so are Visa or Mastercard debit cards that work like credit cards without a PIN. Prepaid and gift cards are refused. Update the card under Billing & payment, Credit card information, Edit. An automatic charge still comes with a monthly invoice, and that invoice is the record your bookkeeper needs.
Plan changes and tax exemption
Upgrades take effect immediately. Downgrades wait until the next renewal: the next bill date on a monthly plan, or the annual renewal date. A nonprofit or tax-exempt organization emails support@grasshopper.com with proof of nonprofit status, a state sales tax exemption certificate or a completed exemption form, and a tax manager reviews it. Because of CPNI rules, support can't run reports for you.
Grasshopper invoices kept month after month
A virtual phone number is a small monthly charge that is easy to lose track of. Connect an admin login and our AI agent downloads each Grasshopper invoice from the portal with bill fetching. Billing emails sent to the primary contact can go to email receipt capture, and the taxes and fees on each invoice are kept for your tax receipts.
Have receipts like this captured for you
- Bill fetchingInvoices that only live on vendor portals, downloaded on a schedule and passed to accounts payable while there's still time to approve them.Learn more
- Captura de recibos por correoConecte Gmail, Outlook, Zoho Mail o IMAP. Los recibos y facturas de las carpetas que elija se reúnen solos, incluidas Archivo y Spam.Learn more
- Recibos para impuestosUn organizador de recibos que clasifica los recibos médicos, de guardería, de donativos y de matrículas por categoría al llegar, con un total al día todo el año.Learn more
Preguntas frecuentes
Fuentes
Pasos verificados en estas páginas en la fecha indicada arriba. Los menús cambian; si una etiqueta no coincide, la página enlazada aquí es la de referencia.
Guías relacionadas
More guides like this2 min de lectura
How to get an Ooma Office invoice
Where Ooma Office invoices and billing history are in Ooma Office Manager, who can open the billing page, and how to change the card used for service and prepaid charges.
2 min de lectura
How to get a Vonage Business invoice
Where Vonage Business invoices are in the Admin Portal, who receives the monthly invoice email, how autopay and past-due balances work, and who can see billing.
2 min de lectura
How to download an 8x8 bill
Where 8x8 bills and statements are in the Customer Billing Portal, the monthly autopay and late fee dates, how to make a one-time payment, and who receives invoices by email.