How to get a Freshdesk invoice

The invoice email address

Invoices go automatically to the registered billing email. To change it, enter the new address in the right-hand pane of Plans and Billing and click Update. Only one address fits in that field, which is why many teams use a shared accounts mailbox. A copy is also emailed after each paid purchase.

Paying by bank transfer or PayPal

Freshdesk accepts credit cards, bank transfer and PayPal. The portal shows invoices only for online payments made with a card registered on the account. Accounts that pay by bank transfer or PayPal will not see them there and need to ask Freshdesk support for copies. PayPal payment requires a PayPal business ID, and offline payers also contact billing@freshworks.com to add agents.

Billing cycle, date and currency

Freshdesk bills monthly, quarterly, half-yearly or annually. The billing date follows the date you subscribed, and moving it takes an email to billing@freshworks.com. After an upgrade, the currency is fixed and cannot be changed from Plans and Billing. Subscription prices exclude taxes unless stated otherwise. The subscription details also list an Auto-recharge subscription setting among the items you can manage.

Invoices across Freshworks products

If your company runs several Freshworks products, open Subscriptions from the product switcher to reach My Subscription. Each subscription's Subscription Summary lists its invoices with pending amounts and due dates, the download option sits under Actions, and invoices can also be viewed across all subscriptions at once.

Freshdesk invoices in the accounts mailbox

Freshdesk accepts only one billing email. Make it an address Smartbills reads and email receipt capture picks up each cycle's invoice. Earlier invoices stay in Plans and Billing, where our AI agent signs in as an admin and saves them through bill fetching. Support desk seats are a business expense for your tax receipts.